FAQ
Do you have a showroom? 
Yes, we do.
The ModernLineFurniture.com Modern Furniture Showroom address is: 1296
Lawrence str., Rahway, NJ 07065
Our 25.000 sq.ft showroom features five floors of modern furniture.
Where
do you
deliver?
We deliver furniture
anywhere in the 48
continental states.
Do
you have
furniture in stock
or will I have to wait 8-12
weeks?
Most of the
furniture items that we offer
are stocked in our New Jersey warehouse facility, and could be shipped
out or picked up immediately.
Wow,
what a variety
of styles
and colors ! Do you really
have it all in stock ?
Yes, we do! We are
dedicated to continuously replenish our stock to meet high demands.
Each item has an availability status, which is shown right under the
Item #. Most items are ready to leave our warehouse within 3 - 4
business days after purchase. If an item has an availability status of
2 - 4 weeks, it means we are currently manufacturing this product and
it should arrive shortly to our warehouse. For all items with
availability status of 6 - 8 weeks, these are custom orders which will
go into production the moment a purchase is made.
Do
you combine
shipping cost for
multiple furniture order ?
Yes, we do! For NJ,
NYC, CT & Phila - maximum flat fee delivery (includes inside
placement and assembly) is $150. For DC, DE, MAN, MD, ME, NH, NY,
PA, RI, VA & VT - maximum flat fee shipping (curb-side) is
$200. For AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, LA, MI, MN, MS,
MO, MT, NE, NM, NC, ND, OH, SC, SD, TN, TX, UT, WV, WI & WY -
maximum flat fee shipping (curb-side) is $300. For CA, OR & WA
- maximum flat fee shipping (curb-side) is $600. Special rates may apply to AK,
HI and the following zip codes:
02554, 02557, 98554, 33040, 02539, 98303, 98110, 98250 and 98297.
Premium insdie placement delivery is available to most destinations at
additional cost.
*Flat
rate shipping
may not apply to all Commercial Orders. Delivery cost for
Commercial Orders is subject to increase based on the total weight of
the purchase. Please contact 800-637-5596 to speak with a Commercial
Sales Specialist for further details.
How
long does it
take to get a
furniture delivery once it is shipped ?
Once your order is ready to ship, the transit time
to any destination in the US is
approximately 2-8 business days. If you have your furniture shipped to
the address other
than
your
billing
address (address where you receive your credit
card statements), the shipping address must be
on
file with your credit card company. Before we ship such orders, we will
contact you and your bank on the phone to confirm
your
information. Making sure that your shipping address is on file with
your credit card company will significantly expedite your delivery.
Do
you provide
inside placement ?
We provide inside
placement with our premium-service
inside placement (no assembly)
option. When checking-out you'll be presented with two options for
shipping: Freight Carrier, which is a curbside shipment
and Inside Placement (no assembly), which is premium inside
placement service. Please
note that, depending on the destination of your shipment, this premium
service may add additional time to our standard delivery time frames.
If you would like to inquire about the estimated delivery date to your
destination, our representatives will be happy to assist you.
Inside placement includes: Two trained service providers,
precision
scheduling to a 4-hour window, bringing product to a desired area in
your home. Full assembly services are provided only to the
following destinations: NJ, NYC, Phila and parts of CT. Full assembly
service includes removing product from packing material, assembling the
product, removal of all debris. If you are outside of our
assembly-services area, please contact our sales reps for assistance.
How
will I know
when my
furniture will be delivered ?
Once we ship out your
furniture - we will
email you with all the tracking details. You will be able to track your
delivery online. In addition, freight company will call you a day prior
the delivery to make an appointment.
What
is curb-side
delivery?
Curb-side delivery is
performed to avoid
any possible damage that may occur while unloading and moving the
furniture from the delivery truck to your home. All of our furniture
pieces are securely packed using foam, cardboard and shrink wrap as
they travel directly from the factory. It would be very unfortunate, if
the small trip between the delivery truck and your home, the furniture
pieces are subjected to unnecessary damage.
Curb-side delivery is highly beneficial for the consumer, as the
consumer himself can take the effort and time to appropriately maneuver
the furniture inside the home without any risk of a rushed delivery
being performed by the freight delivery company.
What kind of
leather do you use
on your leather sets ? Is it
real leather ?
We use
top-grain leather and bonded-leather. Please read item's
description for explicit details.The sitting area (where your body
touches the furniture when you sit on
it) is all real leather. On back and sides we use leather match.
Leather match is one of many terms that can be used to refer to a
synthetic leather material which substitutes for genuine leather in
some
areas of our upholstery. However, on items that state leather
and leather match, leather match is used only in
areas that the body does not touch when sitting and is meant to look,
feel and wear the same as the genuine leather used in the seating area.
What if I received
furniture and
I don't like it?
We are so sure that you
will love our
quality products that we offer you this iron clad guarantee.
If
you are not 100% satisfied with any single item purchased, you
may return the
item for a full refund within 14 days from the day you receive the item.
The refund amount will be the full purchase price of the
FURNITURE item
without any re stocking charge (shipping cost is not
refundable). The item must be in its original (new) condition
and
packaging and prior authorization must be arranged by phone or
emailing. Customer
is
responsible for the arrangement of the return shipment, as well as, all
shipping fees applied by the freight carrier of their choice.
What
if my furniture arrives damaged ?
This is highly unlikely. We take a very good
care of packing and less then 2% of shipments got any damages. But in
case of damage here is what you will need to do. When the freight
company delivers your freight, you will need to inspect the outside
packaging. If the outside packaging is intact the delivery truck will
leave. If you notice any damages you will need to indicate that on a
bill of lading. When you open the packaging, should you notice any
damages or defects, please call our customer service at 800-637-5596, or for faster service
please take some pictures of the damage and email it to us at claims@modernlinefurniture.com
with a brief description of the problem.
Please
be sure to retain ALL
packaging materials. In the event that you discard the
original
packaging you will be responsible for obtaining new packaging material. We will ask
you to email us a couple of digital pictures showing the
damage, and we will work with you to resolve all issues until you are
completely satisfied. We will either replace the damaged item at our
expense, or send you a replacement part or the whole item. Rest assured
your 100% satisfaction is our main concern.
How
often do you get new styles in stock ?
Every week. And we update our website
daily
with new items and deals.
What is your cancellation policy?
You may cancel you
order at anytime only if
your order is in the processing stage. The processing stage involves
order verification, packing and delivery pick-up scheduling. Once your
order is finished processing, the shipping stage begins. In the
shipping stage your order is loaded on the freight truck, at this point
your order leaves our possession. We can still call-back your shipment
from the freight company; unfortunately at this point we can only
refund your order minus the shipping fee. Once we load your order on
the freight truck we forfeit the freight charges paid. If you are
canceling your order due to an emergency, please do not hesitate to
speak with our customer service. We will try to resolve all issues to
arrive with the best solution to your cause.
Can
I
view
the
limited
warranty
policy?
Click
here to open the policy in a new window. Acrobat Reader required.
Do you ship to
Canada?
Yes, we do!
We've even taken full
responsibility for all customs related paper work and fees to make this
process for our Canadian customers a breeze! Learn
More.
Do
you
ship
to
Alaska
and/or
Hawaii?
Though our
freight
carrier is unable to ship to these destinations, please contact us for
additional information on how shipping can be arranged using an
alternate shipping source.
Do
you
ship
to
Puerto
Rico
and US Virgin Islands?
Yes, we do.
Please
contact us for details by email
or give us a call at 800-637-5596
Can
I
arrange
my
own
pick
up via a freight company ?
We do allow prearranged pick
ups of any sort using a freight company, except via UPS Freight. Please
call us with your specific situation to make proper arrangements.
Do
you
have
a
layaway
plan
or provide any type of financing options?
Unfortunately, we do not offer either at this
time. We are working on creating some sort of financing plan. Please
keep checking back on our website for more information
Please note, there is an exception if you'd like to pay off your order
in a few installments. Please call us for details.
Can
I
pay
with
a
DEBIT
Card?
Yes, you definitely can as long as you have the Visa or Master Card
logo displayed on your debit card. Please note, many debit cards have a
security precaution, which limits how much you can spend in one-day. If
you are experiencing a problem at the check out page where your debit
card is rejected, the solution is very simple. Please call up your
debit card bank issuer (the phone number is on the back of the debit
card). Tell your bank representative that you are making a large online
purchase in the approximate amount of $xxxx; this way the bank will
increase your spending limit for your purchase. Now you can go back to
the check out page and complete your order.
Is
there
a
sales
tax?
The 7.0% New Jersey sales tax is applied only to New Jersey bound
shipments and to all pick-ups from our New Jersey locations.
Is it
possible to obtain a
leather swatch or a sample of a wood finish on a bedroom?
Yes, we
will gladly ship it to you
at no charge. Please provide us with your shipping address and a
desired item's model number.
Please email the information to bertila@modernlinefurniture.com
This
all seems too good to be true. What's the catch?
No catch, but years of work and an idea for
affordable contemporary furniture that could be made at our own
factories and sold directly to the customer.
Is
it possible to establish a commercial furniture-vending account with
Modern Line Furniture?
Yes, we do welcome vending and industrial
designers accounts. Please download and submit the following form to
us: Commercial_Form
Note: our flat fee shipping rate does not apply to commercial accounts,
however we will provide you with the lowest possible shipping rate per
order.
Are you a
business or a special event
planner looking
for specific designs to meet you criteria?
We are here to help! We can help you draw up the
plans and recommend you the best suited furnishing for your space and
budget.Our success stories include furnishing major events, shows,
restaurants, clubs, lounges and corporate environments.Our commercial
account representatives are ready to accommodate all of your requests.
Please submit the following form to us: Event
Planning
