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FAQ

Do you have a showroom?

Yes, we do.
The ModernLineFurniture.com Modern Furniture Showroom address is: 1296 Lawrence str., Rahway, NJ 07065
Our 25.000 sq.ft showroom features five floors of modern furniture.

Where do you deliver?
We deliver furniture anywhere in the 48 continental states.

Do you have furniture in stock or will I have to wait 8-12 weeks?
Most of the furniture items that we offer are stocked in our New Jersey warehouse facility, and could be shipped out or picked up immediately.

Wow, what a variety of styles and colors ! Do you really have it all in stock ?
Yes, we do! We are dedicated to continuously replenish our stock to meet high demands. Each item has an availability status, which is shown right under the Item #. Most items are ready to leave our warehouse within 3 - 4 business days after purchase. If an item has an availability status of 2 - 4 weeks, it means we are currently manufacturing this product and it should arrive shortly to our warehouse. For all items with availability status of 6 - 8 weeks, these are custom orders which will go into production the moment a purchase is made.

Do you combine shipping cost for multiple furniture order ?
Yes, we do! For NJ, NYC, CT & Phila - maximum flat fee delivery (includes inside placement and assembly) is $150. For 
DC, DE, MAN, MD, ME, NH, NY, PA, RI, VA & VT - maximum flat fee shipping (curb-side) is $200. For AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, LA, MI, MN, MS, MO, MT, NE, NM, NC, ND, OH, SC, SD, TN, TX, UT, WV, WI & WY - maximum flat fee shipping (curb-side) is $300. For CA, OR & WA - maximum flat fee shipping (curb-side) is $600.  Special rates may apply to AK, HI and the following zip codes: 02554, 02557, 98554, 33040, 02539, 98303, 98110, 98250 and 98297. Premium insdie placement delivery is available to most destinations at additional cost. *Flat rate shipping may not apply to all Commercial Orders. Delivery cost for Commercial Orders is subject to increase based on the total weight of the purchase. Please contact 800-637-5596 to speak with a Commercial Sales Specialist for further details.

How long does it take to get a furniture delivery once it is shipped ?
Once your order is ready to ship, the transit time to any destination in the US is approximately 2-8 business days. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will significantly expedite your delivery.

Do you provide inside placement ? 
We provide inside placement with our premium-service inside placement (no assembly) option. When checking-out you'll be presented with two options for shipping: Freight Carrier, which is a curbside shipment and Inside Placement (no assembly), which is premium inside placement service. Please note that, depending on the destination of your shipment, this premium service may add additional time to our standard delivery time frames. If you would like to inquire about the estimated delivery date to your destination, our representatives will be happy to assist you.
Inside placement includes: Two trained service providers, precision scheduling to a 4-hour window, bringing product to a desired area in your home.  Full assembly services are provided only to the following destinations: NJ, NYC, Phila and parts of CT. Full assembly service includes removing product from packing material, assembling the product, removal of all debris. If you are outside of our assembly-services area, please contact our sales reps for assistance.

How will I know when my furniture will be delivered ?
Once we ship out your furniture - we will email you with all the tracking details. You will be able to track your delivery online. In addition, freight company will call you a day prior the delivery to make an appointment.

What is curb-side delivery?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.

What kind of leather do you use on your leather sets ? Is it real leather ?
We use top-grain leather and bonded-leather. Please read item's description for explicit details.The sitting area (where your body touches the furniture when you sit on it) is all real leather. On back and sides we use leather match. Leather match is one of many terms that can be used to refer to a synthetic leather material which substitutes for genuine leather in some areas of our upholstery.  However, on items that state leather and leather match, leather match is used only in areas that the body does not touch when sitting and is meant to look, feel and wear the same as the genuine leather used in the seating area.

What if I received furniture and I don't like it?
We are so sure that you will love our quality products that we offer you this iron clad guarantee. If  you are not 100% satisfied with any single item purchased, you may return the item for a full refund within 14 days from the day you receive the item.
The refund amount will be the full purchase price of the FURNITURE item without any re stocking charge (shipping cost is not refundable).  The item must be in its original (new) condition and packaging and prior authorization must be arranged by phone or emailing. Customer is responsible for the arrangement of the return shipment, as well as, all shipping fees applied by the freight carrier of their choice.

What if my furniture arrives damaged ?
This is highly unlikely. We take a very good care of packing and less then 2% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call our customer service at 800-637-5596, or for faster service please take some pictures of the damage and email it to us at claims@modernlinefurniture.com with a brief description of the problem.
Please be sure to retain ALL packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.

How often do you get new styles in stock ?
Every week. And we update our website daily with new items and deals.

What is your cancellation policy?
You may cancel you order at anytime only if your order is in the processing stage. The processing stage involves order verification, packing and delivery pick-up scheduling. Once your order is finished processing, the shipping stage begins. In the shipping stage your order is loaded on the freight truck, at this point your order leaves our possession. We can still call-back your shipment from the freight company; unfortunately at this point we can only refund your order minus the shipping fee. Once we load your order on the freight truck we forfeit the freight charges paid. If you are canceling your order due to an emergency, please do not hesitate to speak with our customer service. We will try to resolve all issues to arrive with the best solution to your cause.

Can I view the limited warranty policy?
Click here to open the policy in a new window. Acrobat Reader required.

Do you ship to Canada?
Yes, we do!  We've even taken full responsibility for all customs related paper work and fees to make this process for our Canadian customers a breeze! Learn More.

Do you ship to Alaska and/or Hawaii?
Though our freight carrier is unable to ship to these destinations, please contact us for additional information on how shipping can be arranged using an alternate shipping source.

Do you ship to Puerto Rico and US Virgin Islands?
Yes, we do. Please contact us for details by email or give us a call at 800-637-5596

Can I arrange my own pick up via a freight company ?
We do allow prearranged pick ups of any sort using a freight company, except via UPS Freight. Please call us with your specific situation to make proper arrangements.

Do you have a layaway plan or provide any type of financing options?
Unfortunately, we do not offer either at this time. We are working on creating some sort of financing plan. Please keep checking back on our website for more information
Please note, there is an exception if you'd like to pay off your order in a few installments. Please call us for details.

Can I pay with a DEBIT Card?
Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.

Is there a sales tax? 
The 7.0% New Jersey sales tax is applied only to New Jersey bound shipments and to all pick-ups from our New Jersey locations.

Is it possible to obtain a leather swatch or a sample of a wood finish on a bedroom? 
Yes, we will gladly ship it to you at no charge. Please provide us with your shipping address and a desired item's model number.
Please email the information to bertila@modernlinefurniture.com

This all seems too good to be true. What's the catch?
No catch, but years of work and an idea for affordable contemporary furniture that could be made at our own factories and sold directly to the customer.

Is it possible to establish a commercial furniture-vending account with Modern Line Furniture?
Yes, we do welcome vending and industrial designers accounts. Please download and submit the following form to us: Commercial_Form
Note: our flat fee shipping rate does not apply to commercial accounts, however we will provide you with the lowest possible shipping rate per order.

Are you a business or a special event planner looking for specific designs to meet you criteria? 
We are here to help! We can help you draw up the plans and recommend you the best suited furnishing for your space and budget.Our success stories include furnishing major events, shows, restaurants, clubs, lounges and corporate environments.Our commercial account representatives are ready to accommodate all of your requests. Please submit the following form to us: Event Planning

Presentation: The Customer Experience with Modern Line Furniture





































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