support@modernlinefurniture.com
FAQ
Do you have a showroom? 
Yes, we do.
The ModernLineFurniture.com Modern Furniture Showroom address is: 1296
Lawrence str., Rahway, NJ 07065
Our 25.000 sq.ft showroom features four floors of modern furniture.
Where do you
deliver?
We deliver furniture anywhere in the 48
continental states.
Do you have
furniture in stock
or will I have to wait 8-12
weeks?
Most of the
furniture items that we offer
are stocked in our New Jersey warehouse facility, and could be shipped
out or picked up immediately.
Wow, what a variety
of styles
and colors ! Do you really
have it all in stock ?
Yes, we do! If there is "Add to Cart"
button on the item page - it is in stock. If we do not have the item in
stock, the "Add to Cart" button will be replaced with the words "Sorry,
this item is currently out of stock".
Do you combine
shipping cost for
multiple furniture order ?
Yes, we do! In fact we offer $300 maximum
flat fee shipping cost of the furniture order of any size, to any
destination.
For example you may place an order for
leather living room sofa set, sectional sofa, dining table with chairs
and coffee table and have it all shipped anywhere in the US for
just $300.
(except to the following destinations: AK, HI and following zip codes:
02554, 98554, 33040, 02539, 98303, 98110, 98250 and 98297)
How long does it
take to get a
furniture delivery ?
Orders usually
ship out and leave our
warehouse within 3-4 days. Transit time to any destination in the US is
2-8 business days. If you have your furniture shipped to the address other
than your billing address (address where you receive your credit
card statements), the shipping address must be on
file with your credit card company. Before we ship such orders, we will
contact you and your bank on the phone to confirm your
information. Making sure that your shipping address is on file with
your credit card company will significantly expedite your delivery.
Do you provide
inside placement ?
We provide inside placement only in the
immediate area (most parts of New Jersey and New York City). We provide
curb side delivery to all other destinations.
How will I know
when my
furniture will be delivered ?
Once we ship out your furniture - we will
email you with all the tracking details. You will be able to track your
delivery online. In addition, freight company will call you a day prior
the delivery to make an appointment.
What is curb-side
delivery?
Curb-side delivery is performed to avoid
any possible damage that may occur while unloading and moving the
furniture from the delivery truck to your home. All of our furniture
pieces are securely packed using foam, cardboard and shrink wrap as
they travel directly from the factory. It would be very unfortunate, if
the small trip between the delivery truck and your home, the furniture
pieces are subjected to unnecessary damage.
Curb-side delivery is highly beneficial for the consumer, as the
consumer himself can take the effort and time to appropriately maneuver
the furniture inside the home without any risk of a rushed delivery
being performed by the freight delivery company.
What kind of
leather do you use
on your leather sets ? Is it
real leather ?
We use top-grain leather on all our sets.
The sitting area (where your body touches the furniture when you sit on
it) is all real leather. On back and sides we use leather match.
What if I received
furniture and
I don't like it?
We are so sure that you will love our
quality products that we offer you this iron clad guarantee. If
you are not 100% satisfied with any single item purchased, you may return the
item for a full refund within 14 days from the day you receive the item.
The refund amount will be the full purchase price of the FURNITURE item
without any re stocking charge (shipping cost is not
refundable). The item must be in its original (new) condition and
packaging and prior authorization must be arranged by phone or
emailing. Customer is
responsible for return shipping cost.
What
if my furniture arrives damaged ?
This is highly unlikely. We take a very good
care of packing and less then 2% of shipments got any damages. But in
case of damage here is what you will need to do. When the freight
company delivers your freight, you will need to inspect the outside
packaging. If the outside packaging is intact the delivery truck will
leave. If you notice any damages you will need to indicate that on a
bill of lading. When you open the packaging, should you notice any
damages or defects, please call our customer service at 800-637-5596.
Please be sure to retain ALL
packaging materials. In the event that you discard the original
packaging you will be responsible for obtaining new packaging material. We will ask
you to email us a couple of digital pictures showing the
damage, and we will work with you to resolve all issues until you are
completely satisfied. We will either replace the damaged item at our
expense, or send you a replacement part or the whole item. Rest assured
your 100% satisfaction is our main concern.
How
often do you get new styles in stock ?
Every week. And we update our website daily
with new items and deals.
What
is the Waiting List?
The waiting list was created specifically for
customers who are interested in receiving a notification of item’s
availability back to stock. Signing up to our waiting list acts as a
convenient alert system, where we contact you vie email and/or phone to
follow up on your waiting list request. Please note, although, the
expected arrival date (shown on the item’s page) provides accurate
information, it is still an estimate. Our waiting list subscribers
receive notification immediately upon desired item(s) arrival. Once
notified, you will be able to place an order on first come, first serve
basis.
What is your cancellation policy?
You may cancel you order at anytime only if
your order is in the processing stage. The processing stage involves
order verification, packing and delivery pick-up scheduling. Once your
order is finished processing, the shipping stage begins. In the
shipping stage your order is loaded on the freight truck, at this point
your order leaves our possession. We can still call-back your shipment
from the freight company; unfortunately at this point we can only
refund your order minus the shipping fee. Once we load your order on
the freight truck we forfeit the freight charges paid. If you are
canceling your order due to an emergency, please do not hesitate to
speak with our customer service. We will try to resolve all issues to
arrive with the best solution to your cause.
Can
I view the limited warranty policy?
Click
here to open the policy in a new window. Acrobat Reader required.
Do you ship to Canada?
Yes, we do! We've even taken full
responsibility for all customs related paper work and fees to make this
process for our Canadian customers a breeze! Learn
More.
Do
you ship to Alaska and/or
Hawaii?
Though our freight
carrier is unable to ship to these destinations, please contact us for
additional information on how shipping can be arranged using an
alternate shipping source.
Can
I arrange my own pick up via a freight company ?
Unfortunately all pick ups must be
performed by the customer in person. We do not allow prearranged pick
ups of any sort using a freight company.
However, there are
some exceptions for smaller, privately owned
trucking or moving companies. Please call us with your specific
situation to make the proper arrangements.
Do
you have a layaway plan or provide any type of financing options?
Unfortunately, we do not offer either at this
time. We are working on creating some sort of financing plan. Please
keep checking back on our website for more information
Please note, there is an exception if you'd like to pay off your order
in a few installments. Please call us for details.
Can
I pay with a
DEBIT Card?
Yes, you definitely can as long as you have the Visa or Master Card
logo displayed on your debit card. Please note, many debit cards have a
security precaution, which limits how much you can spend in one-day. If
you are experiencing a problem at the check out page where your debit
card is rejected, the solution is very simple. Please call up your
debit card bank issuer (the phone number is on the back of the debit
card). Tell your bank representative that you are making a large online
purchase in the approximate amount of $xxxx; this way the bank will
increase your spending limit for your purchase. Now you can go back to
the check out page and complete your order.
Is
there a sales
tax?
The 7.0% New Jersey sales tax is applied only to New Jersey bound
shipments and to all pick-ups from our New Jersey locations.
Is it
possible to obtain a
leather swatch or a sample of a wood finish on a bedroom?
Yes, we will gladly ship it to you
at no charge. Please provide us with your shipping address and a
desired item's model number.
Please email the information to bertila@modernlinefurniture.com
This
all seems too good to be true. What's the catch?
No catch, but years of work and an idea for
affordable contemporary furniture that could be made at our own
factories and sold directly to the customer.
Is
it possible to establish a commercial furniture-vending account with
Modern Line Furniture?
Yes, we do welcome vending and industrial
designers accounts.
Please download and submit the following form to us: Commercial_Form
Note: our flat fee shipping rate does not apply to commercial accounts,
however we will provide you with the lowest possible shipping rate per
order.
Do you rent
out furniture for special
projects, shows
and events?
Yes, we do! Please submit the following form to
us: Rental_Form
Are you a
business or a special event
planner looking
for specific designs to meet you criteria?
We are here to help! We can help you draw up the
plans and recommend you the best suited furnishing for your space and
budget.Our success stories include furnishing major events, shows,
restaurants, clubs, lounges and corporate environments.Our commercial
account representatives are ready to accommodate all of your requests.
Please submit the following form to us: Event
Planning
