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Net Terms Application

Commercial Financing

Frequently Asked Questions
Frequently Asked Questions
support@modernlinefurniture.com

General Information

Q:
Do you have a showroom?
A:
We have showrooms nationwide. Our main 25,000 sq ft showroom is located in New Jersey. Click here to learn more.
Q:
Where do you deliver?
A:
We deliver anywhere in the 48 continental states. Click to learn more about shipping and delivery options.
Q:
Do you have furniture in stock?
A:
Yes, we do! Most of the furniture that we offer are stocked in our New Jersey warehouse and could be shipped or picked-up immediately. We continuously replenish our stock to meet high demands. Each items has an availability status, which is shown right under the Item #. Most items are ready to leave our warehouse within 3 - 4 business days after purchase. If an item has an availability status of 2 - 4 weeks, it means we are currently manufacturing this product and it should arrive shortly to our warehouse. For all items with availability status of made-to-order, these are custom orders which will go into production the moment a purchase is made. 
Q:
What kind of material do you use on your seating products?
A:
We use high quality, industry standard materials such as leather, fabric, suede, vinyl and Sunbrella® outdoor fabric on our seating products. We also specialize in upholstering any seating products with customer own material (COM) with unlimited product personalization options such as creating specific attributes to suit your décor including: Swarovski® crystal tufting, nails, studs and much more. Please do not hesitate to contact us for complete details. Our toll free number is 800-637-5996 or email info@modernlinefurniture.com
Q:
Is it possible to obtain a material swatch or a wood sample?
A:
Yes, we will gladly ship it to you at no charge. Please click here to proceed to the request form.
Q:
How often do you get new styles?
A:
Every week. And we update our website daily with new items and deals.
Q:
Is it possible to establish a commercial furniture vending account with Modern Line Furniture?
A:
Yes, we do welcome vending and industrial designers accounts. Please download and submit the following form to us: Commercial_Form Note: our flat fee shipping rate does not apply to commercial accounts, however we will provide you with the lowest possible shipping rate per order.
Q:
Are you a business or a special event planner looking for specific designs to meet your criteria?
A:
We are here to help! We can help you draw up the plans and recommend you the best suited furnishing for your space and budget.Our success stories include furnishing major events, shows, restaurants, clubs, lounges and corporate environments.Our commercial account representatives are ready to accommodate all of your requests.
Please submit the following form to us: Event Planning
Q:
Do you offer net terms payment option? Yes we do! 
A:
Have you ever found placing an order with a credit card troublesome? Does your company only allow purchases to be made via purchase order or net term? Look no further. Modern Line Furniture has what you need. We’ve taken your feedback and now offer Net Term as a payment option.

Our net term option is suited for well established businesses that want the option to buy without having to pay upfront. For these qualified businesses we may approve Net 30 terms. Apply Now
Q:
How I can learn more about Modern Line's sofa manufacturing process?
A:


Shipping & Delivery

Q:
Where do you deliver?
A:
We deliver anywhere in the 48 continental states with a few exceptions, please see below.
Q:
Do you ship to Alaska and/or Hawaii?
A:
Though our freight carrier is unable to ship to these destinations, please contact us for additional information on how shipping can be arranged using an alternate shipping source.
Q:
Do you ship to Puerto Rico and U.S. Virgin Islands?
A:
Yes, we do. Please contact us for details by email or give us a call at 800-637-5596
Q:
Do you ship to Canada?
A:
Yes, we do!  We've even taken full responsibility for all customs related paper work and fees to make this process for our Canadian customers a breeze! Call us or submit a quote request
Q:
Can I arrange my own pickup via a freight company?
A:
We do allow prearranged pick ups of any sort using a freight company, except via UPS Freight. Please call us with your specific situation to make proper arrangements.
Q:
How long does it take to get a furniture delivery once it is shipped?
A:
Once your order is ready to ship, the transit time to any destination in the US is approximately 2-8 business days. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will significantly expedite your delivery.
Q:
What shipping options are available?
A:
When checking-out you'll be presented with three options for shipping:

Inside placement (no assembly)* includes: Two trained service providers, precision scheduling to a 4-hour window, bringing product to a desired area in your home.

Inside placement with assembly* includes removing product from packing material, assembling the product, removal of all debris. Please note that, depending on the destination of your shipment, this premium service may add additional time to our standard delivery time frames. If you would like to inquire about the estimated delivery date to your destination, our representatives will be happy to assist you.

Curbside delivery with scheduled appointment is performed by a major freight delivery company. The delivery is made as near as possible to your location and it is unloaded standard scheduled delivery. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. standard scheduled delivery delivery allows for the consumer himself to take the effort and time to appropriately maneuver the furniture inside the home or business.

* Inside placement and inside placement with assembly services include one flight of stairs to second floor - anything above the second floor walk-up is subject to surcharge fee.
Q:
What if my furniture arrives damaged?
A:
This is highly unlikely. We take a very good care of packing and less then 2% of shipments have any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call our customer service at 800-637-5596, or for faster service please take some pictures of the damage and email it to us at claims@modernlinefurniture.com with a brief description of the problem. Please be sure to retain ALL packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.

Ordering & Payment

Q:
Do you offer net terms payment option? Yes we do!
A:
Have you ever found placing an order with a credit card troublesome? Does your company only allow purchases to be made via purchase order or net term? Look no further. Modern Line Furniture has what you need. We’ve taken your feedback and now offer Net Term as a payment option.

Our net term option is suited for well established businesses that want the option to buy without having to pay upfront. For these qualified businesses we may approve Net 30 terms. Apply Now
Q:
Do you provide any type of financing options?
A:
Yes we do! We offer COMMERCIAL FINANCING for a low interest rate with an easy 30 second approval. Please click to learn more and to apply.

What are some advantages of commercial financing?

Added Credit Availability
Bank credit lines are not affected, so you retain your bank borrowing capacity
for other needs.

Conserves Working Capital
Leasing finances 100% of the entire sign package including soft costs such as
installation, electrical work, etc, leaving precious capital for other needs.

Improves Cash Flow
Leasing allows you to pay for the sign package as income is earned from its
use.

Tax Deductible
In many cases, lease payments can be treated as a fully tax deductible ex-
pense.

Quick and Easy
The whole lease process is quick and easy. Approvals are given within 24-48
hours and funding in a week.Our leases are always less costly than charging
on your credit cards.Credit cards advertise all these rates and deals but one
day late on your credit card and rates jump up to 28%

Download PDF with a more detailed explanation.

*We also offer a personal 24-Month at 0% APR Financing - must apply in person at our NJ headquarters
Q:
Can I pay with a DEBIT card?
A:
Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.
Q:
Is there sales tax?
A:
The 7.0% New Jersey sales tax is applied only to New Jersey bound shipments and to all pick-ups from our New Jersey locations.
Q:
What if I received furniture and I don't like it?
A:
We are so sure that you will love our quality products that we offer you this iron clad guarantee. For a retail* pucharse under $3000 and/or non-custom items If you are not 100% satisfied with any single item purchased, you may return the item for a full refund within 14 days from the day you receive the item. Any purchase above $3000 and/or custom items are governed by our terms and conditions. *The refund amount will be the full purchase price of the FURNITURE item without any re stocking charge (shipping cost is not refundable).  The item must be in its original (new) condition and packaging and prior authorization must be arranged by phone or emailing. Customer is responsible for the arrangement of the return shipment, as well as, all shipping fees applied by the freight carrier of their choice.
Q:
What is your cancellation policy?
A:
You may cancel you order at anytime only if your order is in the processing stage. The processing stage involves order verification, packing and delivery pick-up scheduling. Once your order is finished processing, the shipping stage begins. In the shipping stage your order is loaded on the freight truck, at this point your order leaves our possession. We can still call-back your shipment from the freight company; unfortunately at this point we can only refund your order minus the original shipping fee and actual shipping fee on a return shipment. Once we load your order on the freight truck we forfeit the freight charges paid.
Q:
Can I view the limited warranty policy?
A:
Click here to open the policy in a new window. Acrobat Reader required.
Q:
Can I view Modern Line Furniture's terms and conditions?
A:
Click here to open the terms and conditions in a new window. Acrobat Reader required.




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