Frequently Asked Questions About Shipping
Where do you deliver furniture ?
We deliver furniture anywhere in the 48 continental
states.
Do you combine shipping cost for multiple furniture
order ?
Yes, we do! In fact we offer $300 maximum flat fee
shipping cost of the furniture order of any size, to any
destination.
For example you may place an order for leather living
room sofa set, sectional sofa, dining table with chairs and coffee table
and have it all shipped anywhere in the US for just $300.
How long does it take to get a furniture
delivery ?
Orders usually ship out and leave our warehouse within 3-4 days. Transit
time to any destination in the US is 2-8 business days. If
you have your furniture shipped to the address other than your billing
address (address where you receive your credit card statements), the
shipping address must be on file with your
credit card company. Before we ship such orders, we will contact you and
your bank on the phone to confirm your information. Making sure that your
shipping address is on file with your credit card company will significantly
expedite your delivery.
Do you have furniture in stock or will I have to wait 8-12 weeks
?
Most of the furniture items
that we offer are stocked in our New Jersey warehouse facility, and could
be shipped out or picked up immediately.
Do you provide inside placement ?
We provide
inside placement only in the immediate area (most parts of New Jersey
and New York City). We provide curb side delivery to all other
destinations.
What is curb-side delivery?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage.
Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.
How will I know when my furniture will be delivered ?
Once we ship out your furniture - we will email you
with all the tracking details. You will be able to track your delivery online.
In addition, freight company will call you a day prior the delivery to make an
appointment.
What if my furniture arrives damaged
?
This is highly unlikely. We take a
very good care of packing and less then 2% of shipments got any damages. But in
case of damage here is what you will need to do. When the freight company
delivers your freight, you will need to inspect the outside packaging. If the
outside packaging is intact the delivery truck will leave. If you notice any
damages you will need to indicate that on a bill of lading. When you open the
packaging, should you notice any damages or defects, please call our customer
service at 800-637-5596. We will ask you to email us a couple of digital
pictures showing the damage, and we will work with you to resolve all issues
until you are completely satisfied. We will either replace the damaged item at
our expense, or send you a replacement part or the whole item. Rest assured your
100% satisfaction is our main concern.