Frequently Asked Questions About Shipping

Where do you deliver furniture ?
We deliver furniture anywhere in the 48 continental states.

Do you combine shipping cost for multiple furniture order ?
Yes, we do! In fact we offer $300 maximum flat fee shipping cost of the furniture order of any size, to any destination.
For example you may place an order for leather living room sofa set, sectional sofa, dining table with chairs and coffee table and have it all shipped anywhere in the US for just $300.
(except to the following destinations: AK, HI and following zip codes: 02554, 98554, 33040, 02539, 98303, 98110, 98250 and 98297)

How long does it take to get a furniture delivery ?
Orders usually ship out and leave our warehouse within 3-4 days. Transit time to any destination in the US is 2-8 business days. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will significantly expedite your delivery.

Can I arrange my own pick up via a freight company ?
Unfortunately all pick ups must be performed by the customer in person. We do not allow prearranged pick ups of any sort using a freight company.
However, there are some exceptions for smaller, privately owned trucking or moving companies. Please call us with your specific situation to make the proper arrangements.

Do you ship to Alaska and/or Hawaii?
Though our freight carrier is unable to ship to these destinations, please contact us for additional information on how shipping can be arranged using an alternate shipping source.

Do you have furniture in stock or will I have to wait 8-12 weeks ?
Most of the furniture items that we offer are stocked in our New Jersey warehouse facility, and could be shipped out or picked up immediately.

Do you provide inside placement ?
We provide inside placement only in the immediate area (most parts of New Jersey and New York City). We provide curb side delivery to all other destinations.
Please note, even if you are outside of our immediate area and you do not qualify for an inside placement delivery, you may still call us. We'll try our best to accommodate your request.

What is curb-side delivery ?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.

How will I know when my furniture will be delivered ?
Once we ship out your furniture - we will email you with all the tracking details. You will be able to track your delivery online. In addition, freight company will call you a day prior the delivery to make an appointment.

What if my furniture arrives damaged ?
This is highly unlikely. We take a very good care of packing and less then 2% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call our customer service at 800-637-5596. Please be sure to retain ALL packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.