• We accept the following major credit cards: VISA / Master Card / American Express / Discover Card
  
• We welcome Debit cards payment with VISA or Master Card logos
  
• We accept personal checks, corporate checks, cashier checks and money orders.
• Please note: as dictated by law, we verify all submitted checks for validity. Order remains in pending status until the check clears within 48-72 hours of depositing.
• You may also pay using PayPal, which is easy, secure and hassle-free.
• We accept wire transfer payments. Please call us for details @ 800-637-5596
  
• For local pick up and purchases please visit our showroom.

• If you are receiving a rejection with an error code: Your credit card has been declined
• Please do not panic. This is most likely a security precaution governed by your issuing bank. Debit cards and some credit card establish an everyday spending limit, when you attempt to go over that limit the declined warning appears.
• Please call you credit/debit card issuing bank, and simply ask them to increase your spending daily limit to cover the purchasing amount required. This task takes less than 5 minutes, after which, you may continue placing your order on our website.

• If your billing address is different from your shipping address, we require for all purchases made with a credit/debit card to have their billing and shipping address on file with the issuing bank to prevent identity theft and fraud.
• We verify every purchase made with the debit/credit card.
• If your shipping address is not on file with the bank, please call up your issuing bank and add the shipping address as an 'alternate address on file'. The bank representative will know exactly what to do as this is a common security procedure.
• After you have added the shipping address on file, please give us a call at 800 - 637 - 5596 with your order number ready.  Once verified that you did add the shipping address on file we will immediately release your shipment.

• At Modern Line Furniture, we understand that every room is different. Every room has its own dimensions and obstacles. We are here to help you by introducing a specially designed Room Planner; this free software allows you to manipulate and create your specific requirements with furniture placement before making an actual purchase. This process will demonstrate and help you create the look you are envisioning.
• Launch Room Planner 
• (note: the link will open a new window which will connect you to our secure website server)

• At Modern Line Furniture we introduced special flat rates for shipping within the contiguous 48 states.
• For your convenience we have placed the shipping rate on every item's page, on the bottom.
  
• Our flat shipping fee of $300 reflects our goal to provide the lowest price possible for the most amount of service. This rate does not have a quantity limit. You may purchase as many items as you like all for one flat low fee!

• We only ship to 48 contiguous states, which excludes Hawaii and Alaska.
• We do offer shipping to Canada, please fill out a special form to request an appropriate rate quote. Shipping rate to Canada is determined based on mileage, local tariffs and freight charges.

• Local Delivery - applies to shipping address that is under 100 miles from our warehouse location in Rahway, NJ 07065. All local deliveries provide white glove service, which includes set-up and litter removal. Local delivery is done by local third-party shipping company.
• Curbside Delivery - applies to all other deliveries out of the local 100 mile range. These deliveries involve major freight company transportation, which allows for a very quick shipping! Curbside delivery is when a freight company truck carefully unloads the packaged goods as close to as physically possible to the curb of your home or loading dock. Please note, the freight company dispatcher will always call you to schedule the delivery in advance to establish the time and date best suited for you.
• Why Curbside? the commercial freight company personnel is not equipped nor trained to accomplish the task of a white glove delivery. The freight delivery personnel is also not allowed to handle any packages outside the truck unloading area as this is limited by their insurance liability. Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight  company.
• Please note, even if you are outside of our immediate area, and you do not qualify for the inside placement delivery, please call us. We'll try our best to accommodate your request.
  

• The tracking information is automatically emailed to you once your order has been picked up by the commercial freight company. The detailed email will provide all the necessary information in order for you to prepare and accept the delivery of your gorgeous furniture order.(note: local deliveries do not receive tracking information via email, but via phone call)

What if I received furniture and I don't like it ?
We are so sure that you will love our quality products that we offer you this iron clad guarantee. If  you are not 100% satisfied with any single item purchased, you may return the item for a full refund within 14 days from the day you receive the item.
The refund amount will be the full purchase price of the FURNITURE item without any re-stocking charge (shipping cost is not refundable).  The item must be in its original (new) condition and packaging. Prior authorization must be arranged by phone or emailing. Customer is responsible for return shipping cost.

What if my furniture arrives damaged ?
This is highly unlikely. We take a very good care of packing and less then 2% of shipments receive any damages. However, in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call our customer service at 800-637-5596. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.